Delivery and returns

Delivery

Please note that one flat delivery fee applies, regardless of the amount of products purchased.

Levitex UK delivery

*We are currently experiencing dispatch delays of up to 5 days on pillow orders (mattress orders are unaffected). Apologies for any inconvenience.*

We deliver to all UK addresses. Parcels are delivered via a next day courier service (DHL) and are normally dispatched within two working days.

UK delivery
Pillow: Free delivery
Mattress toppers: Free delivery while the preorder offer lasts
Mattress: £30

You will receive your DHL tracking number once the order is dispatched.

Levitex International Delivery

Good news! We now deliver our gravity defying sleeping surfaces worldwide. Parcels are dispatched via a courier service (DHL), but please note that they may be passed on to a local courier for delivery. You will be able to use the DHL tracking number to track your parcel once your order is dispatched.

Our international delivery rates:

European Union
Pillow: £18
Mattress: £45

Rest of the world
Pillow: £25
Mattress: £60

We dispatch with customs duties paid wherever possible, but please note that this may not always be possible and so you’re responsible for any customs duties shall they be charged.

Pillow Returns

If for any reason you are not happy with your order, please give us a chance to make it right first. You can get in touch via enquiries@levitexfoams.com and we will always aim to get back to you as soon as (humanly) possible.

We are changing your sleep posture, and this may take some getting used to. We recommend that you give our products a try for at least two weeks before deciding whether you love them (and we are sure you will).

If you decide to return your order, please post it back within 44 days (we offer a 44 day trial period) in its original packaging, to us at:

Levitex Foams Ltd
Greenheys
Pencroft Way
Manchester
M15 6JJ

We are also happy to arrange a courier pick up for your return at no extra cost (within the UK only). Please get in touch with us at enquiries@levitexfoams.com if you’d like this.

Your refund will be processed to your original payment method within 3-5 working days. Please note that once the refund is processed, it may take up to 5 days to appear in your account.

Mattress & Mattress Topper Returns

We do not normally offer 100 day free trials due to the clinical research in development we undertook with UCLAN and Salford Universities and refunds will only be given if the product is proven to be faulty.